Privacy policy

Our Commitment to Your Privacy

The security and privacy of your personal data are important for Cryptohouses, for the Real Estate HUBs that make up the Network and for our associated Consultants, so we develop our commercial activities in strict compliance with the applicable legislation on the protection of personal data. .

We are committed to explaining, whenever necessary, how Cryptohouses will use your data in order to ensure that you find the home, office or store you are looking for on our Platform. It is also our commitment that all information collected will be kept securely, both by Cryptohouses and by the other partner entities we work with.

This Privacy Policy seeks to explain what personal data we collect about our users, how and why we use it, with whom we share it and how we protect your privacy.


Who is responsible for your data


Our Privacy Policy applies exclusively to the personal data that Cryptohouses collects from the Website

References in this Privacy Policy to "Cryptohouses", "we", "us" or "our" mean SmartZome, Lda., a company headquartered at Rua Dr. José Maria Brandão Nº 26 4710-504 Braga.

For the purposes of data protection legislation, we are the "Data Controller" in relation to the personal information provided and processed through this website ("Website").

This Privacy Policy determines what happens to the personal data you may provide to us through the Website.

This Privacy Policy may be amended and updated at any time, with new versions being published on the Website.

If you have any questions regarding the protection of your personal data, with the way Cryptohouses addresses all issues related to privacy or security, you can always contact our CTO at


Data we collect about our users

Whenever "personal data" is mentioned in this Privacy Policy, it must be assumed that they refer to information that relates to our users and that allow us to identify them, unequivocally, either directly, or in combination with other information that Cryptohouses may hold. Your personal data may include, for example, your name, your contact details, information about your expectations regarding a particular property you have contacted, or information about how you use our Website, or how you interact with us.


Cryptohouses collects personal data from users, for example, when they contact us through the forms provided on the Platform, explore our Website (even if they only search for Apartments, Villas or Offices), or contact us by phone. We may also receive our users' personal data through our partners who provide services to them on our behalf (for example, when you recommend our real estate portal to someone you know is looking for a new home, based on the form we provide to the effect).


  1. Personal data that Cryptohouses collects, in accordance with the strictest security rules, and that "explicitly provided by our users:

On the property detail page, when filling out an information request for the Cryptohouses Associate Property Consultant:

  • Name
  • Email address
  • Telephone contact
  • Distinctive and personal elements that you can put in the description field

On the "Contacts" page, if you fill in the form provided for this purpose and regardless of the subject selected:

  • Name
  • Telephone contact
  • Email address
  • Location (Parish)
  • Distinctive and personal elements that you can put in the description field

On the detail page of a group that integrates more than one Real Estate Hub, if you fill in the form available for scheduling an interview:

  • Name
  • Telephone contact
  • Email address

On the detail page of each of the Real Estate Hubs that are part of the Cryptohouses Real Estate Network, if you fill in the form available to schedule an interview:

  • Name
  • Telephone contact
  • Email address
  • Distinctive and personal elements that you can put in the description field

On the detail page of one of Cryptohouses's associated Real Estate Consultants, if you fill in the form provided to get in direct contact with the professional:

  • Name
  • Email address
  • Telephone contact
  • Distinctive and personal elements that you can put in the description field

On the page where you request support from the Cryptohouses Real Estate Consultants network to sell your property, if you fill in the form provided for this purpose:

  • Name
  • Email address
  • Telephone contact
  • Distinctive and personal elements that you can put in the description field
  • Location (Parish)

On the "Talent" page, if you fill in the form available for scheduling an interview:

  • Name
  • Telephone contact
  • Email address
  1. Data that Cryptohouses automatically collects based on the use of the Platform by users:

Technical information, in particular, the Internet Protocol (IP) address of the device that the user is using to access the Platform, the time zone, the operating system and the type and type of browser used;

Information about your visit, including the websites from which you access our Website and the websites accessed from our Platform, date and time of the visit, properties consulted, Real Estate Hubs and Real Estate Consultants viewed and services viewed, duration of the visit, response time of the pages of our Website, interactions with the features provided and other data related to your interaction with the Platform.

The use of the Platform may be monitored (the selection of monitored sessions is completely random and ensured by a partner entity of Cryptohouses), so that the patterns of use of the Website can be analyzed and interpreted in an aggregated and anonymous way, thus allowing to improve service levels and the satisfaction of our users' expectations.

If you want to limit the information Cryptohouses automatically collects whenever you use our Website, please see our Cookies Policy. It is important to emphasize that the limitation of the collection and use of your personal data may imply that Cryptohouses is no longer able to provide the service proposed in its real estate portal.


Purposes of the personal data collected


Based on the information entered by users on the Cryptohouses Platform, the Data Controller will promote its treatment, in order to achieve the following objectives:

  • Enable users who use Cryptohouses's real estate portal – under the terms of the Terms and Conditions of Service – to be contacted by Cryptohouses's associated Real Estate Consultants, following the completion of the existing form both on the property detail page and on the individual page of each professional associated with the Network;
  • Respond to users who have contacted Cryptohouses, from its Platform, so that we can clarify any and all questions that may have been raised;
  • Schedule interviews with candidates who want additional information about the Cryptohouses Real Estate Network and the central role that Real Estate Consultants play, whenever the user has filled in the respective form on the Platform;
  • Forward to a Cryptohouses Network Real Estate Hub all contacts generated by potential customers who have expressed their willingness to sell their property based on the excellent service that Cryptohouses guarantees, so that they can forward these requests to the Consultants Real estate that are part of their Team.

Regarding the information collected automatically by the Website, based on the navigation that our users have carried out, its treatment will be promoted, in order to proceed with the following purposes:

  • Create anonymous and aggregated information about the characteristics and behavior of the Website's users, including for the purposes of segmentation and the development of anonymous profiles (personas);
  • Improve the performance of the Platform;
  • Promoting a more personalized experience, so that the real estate search you carry out returns the results you really want;
  • Measure and monitor the efficiency of existing highlights on the Platform;
  • Manage the Platform, in order to ensure that it becomes increasingly secure and transparent;
  • Ensure that any remarketing activities promoted by Cryptohouses's associated Real Estate Consultants respect the most demanding security and privacy standards. 


Your rights

Under current legislation, users have the right to object, at any time and free of charge, to the processing of their personal data for the purposes of direct marketing or any other form of prospecting. They also have the right to withdraw their consent at any time, without compromising the lawfulness of the treatment that we have made based on the consent previously given.

They also have the right to be informed before personal data are communicated for the first time to third parties for direct marketing purposes or used on behalf of third parties, and to be expressly given the right to object, free of charge, to such communications or uses.

If users wish to be given access to the personal information that Cryptohouses holds about them, all they need to do is send us a request to that effect, using the form on the Cryptohouses Data Management page.

If any of the information provided by Cryptohouses or its associates is incorrect or inaccurate, users may request the respective correction, using the form provided on the Cryptohouses Data Management page.


Users may also contact us to oppose the processing of their personal data, request that they be erased, or that there is a limitation of their treatment, as well as request the right to portability of personal data under the terms and within the limits established in the legislation in force. They also have the right to request notification from third parties about the rectification, erasure or limitation of the processing of their personal data.

In addition, users may also submit a complaint to a supervisory authority which, in Portugal, will be the National Data Protection Commission.

We also remind you that part of the information introduced on the Platform may not be under the direct management of Cryptohouses, so in these cases, we will make every effort to ensure that requests made by users, from the Platform, are respected both by the Real Estate HUBs and by Cryptohouses's Associate Real Estate Consultants (depending on the nature of the information). We also point out that Cryptohouses does not have any control or instruction powers over its associates Real Estate Consultants, so it cannot guarantee effective or immediate respect for the exercise of their rights.


Information security and quality

It is our objective to guarantee the quality and integrity of the information provided by users who use Cryptohouses's real estate portal, having, in this sense, implemented the necessary measures, both at a technological and organizational level, in order to keep the information safe, accurate, up to date. and complete.

To ensure maximum security, in the areas of the Website where users' personal data are collected, their transmission is encrypted.


With whom do we share your data?

The personal data of our users will not be transferred to third parties, unless:

  • Cryptohouses has your express authorization;
  • These entities promote, under a contract, the provision of services made available by Cryptohouses to our users;
  • This is required by law;
  • This is strictly necessary to ensure compliance with our terms of use, rights or ownership.

Cryptohouses's employees and its associated Real Estate Consultants may have access to their personal data for the purposes of managing the Platform, being, however, covered by an obligation of confidentiality regarding the data to which they have access within the scope of the operations of the respective computer base. .

Cryptohouses's employees and its associated Real Estate Consultants are duly informed of the importance of complying with this legal duty of confidentiality, and are responsible for complying with this confidentiality obligation.

By giving your consent to do so, Cryptohouses may share or forward your personal data with:

  • The Real Estate Hubs that make up the Cryptohouses Real Estate Network;
  • Cryptohouses's Associated Real Estate Consultants.


The Site uses Google Analytics for Display services, namely the remarketing function. This function consists of displaying advertisements to users who have already visited the Platform.

You may opt out of Google Analytics for Display Advertisers and not be exposed to Google Display Network advertisements. To do this, you can access the Ads Preferences Manager and the Analytics Opt-out Browser Add-on.

Cryptohouses may promote remarketing practices to advertise online, which means that users who do not opt ​​out of the Google Display Network through the aforementioned methods may be exposed to Cryptohouses advertisements on the Google Content Network. Third parties such as Google or Facebook may display Cryptohouses advertisements on sites within their content networks. Third parties, such as Google or Facebook, may also use Cookies (such as Google Analytics and DoubleClick Cookies) that serve to optimize ads based on information from users' past visits to the Website.


Where personal data is stored and for how long

The data that Cryptohouses collects from its Platform will be stored on servers located within the European Union.

The period of time during which the data is stored varies according to the purpose for which the information is processed. Cryptohouses will keep users' personal data as long as they are active users of the Website. If a user does not interact with any of the features available on the Website, for a period of 3 (three) years, his absence from the Platform will be interpreted as a manifestation of disinterest in maintaining an active registration and Cryptohouses will make efforts with the Consultants network. Real estate associates for their personal data are deleted from all databases in which they are included.

There are legal requirements, however, that oblige us to keep the data for a minimum period of time. Thus, and whenever there is no specific legal requirement, the data will only be stored for the minimum period necessary for the purposes that motivated their collection or subsequent processing or, for the period of time authorized by the National Data Protection Commission, after which Cryptohouses will make efforts with the network of Real Estate Consultants its associates so that the respective personal data are eliminated from all the databases in which they are included. 


Technical and organizational measures and security of treatment


All information that Cryptohouses receives from the users of its Platform will be stored on secure servers and, in conjunction with our technological partners, we will promote the implementation of technical and organizational measures necessary for any personal data to be protected at a level of security. adequate, which guarantees, in particular, the confidentiality and integrity of the data and that prevents the destruction, loss and accidental or unlawful alterations, or even the unauthorized disclosure or access to them.

Notwithstanding the measures implemented to protect their data, each and every user should be aware that the transmission of information through the Internet, or other open networks, is never completely secure, with the risk of the data being seen and used by third parties. unauthorized. Cryptohouses is obliged to warn everyone who browses the Internet that they must adopt additional security measures, namely, ensure that they use an updated device and browser in terms of properly configured security patches, with an active firewall, antivirus and anti-spyware. and, certify the authenticity of the sites you visit on the Internet, avoiding websites whose reputation you do not trust.


Links to other websites


The Website may contain links to other websites, or to other applications, including those of our partners. If you access one of these links, please note that each will have its own privacy policy and Cryptohouses cannot be held responsible for these policies. It is advisable to read the privacy policies of other websites before submitting personal data through them.




For any additional information, or to exercise your rights, you can always contact Cryptohouses on 210 488 191, or through our form available on the Contact page.

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